Troubleshooting
This page provides detailed solutions for common issues users may face while using OnsFinance, covering wallet setup, transactions, token visibility, and presale participation.
Wallet Issues
Wallet Not Connecting
Make sure your wallet is set to the BNB Smart Chain.
Refresh the dApp page and try reconnecting.
Update MetaMask or Trust Wallet to the latest version.
If using WalletConnect, try disconnecting and reconnecting.
Wrong Network
If your wallet shows the wrong network:
Switch to BNB Smart Chain manually in MetaMask.
On Trust Wallet, ensure Smart Chain (BNB) is enabled in your token list.
Forgotten Password or Lost Access
Reset your wallet with the seed phrase you backed up during setup.
If the seed phrase is lost, your funds cannot be recovered. OnsFinance cannot reset wallets.
Token Visibility
Tokens Not Showing
Import ONSFI or tGOLD manually using the official contract address.
Check if the transaction succeeded on BscScan.
Ensure you are on BNB Smart Chain in your wallet.
Wrong Token Imported
Remove the incorrect custom token from your wallet.
Double-check the contract address before re-adding.
Transaction Problems
Transactions Pending for Too Long
Check the transaction status on BscScan.
Ensure you have enough BNB for gas fees.
If stuck, speed up or cancel the transaction in MetaMask.
Transaction Failed
Possible reasons:
Insufficient BNB for gas fees
Wrong network selected
Using an unsupported token
Double-check details and retry.
USDT Purchase Not Completing
Remember: USDT requires two steps:
Approve USDT
Confirm Buy transaction
If you only approve and skip the buy, no tokens will be received.
Presale Participation
Can’t Join Presale
Make sure you are using a self-custody wallet (MetaMask, Trust Wallet).
Centralized exchange wallets (Binance, Coinbase, Kraken) are not supported.
Ensure your wallet is funded with BNB (for gas fees) and optionally USDT (BEP-20).
Purchase Limit Reached
If presale allocation is full, you may not be able to buy more.
Check official announcements for presale status.
Security Concerns
Fake Websites
Always verify the official URL: https://onsfinance.io
Bookmark the site and avoid links shared in unofficial channels.
Scam Tokens
Only use contract addresses from the official OnsFinance GitBook or website.
Do not trust random tokens appearing in your wallet; these may be scam airdrops.
Phishing Warnings
OnsFinance team will never ask for your seed phrase or private keys.
Never enter sensitive information on unknown sites.
General FAQ
Can I use a centralized exchange wallet? No, only self-custody wallets like MetaMask and Trust Wallet are supported.
Can I send ONSFI to another wallet? Yes, as long as the destination wallet supports BEP-20 tokens.
Do I need BNB if I buy with USDT? Yes, BNB is always required for gas fees, even if the purchase is made with USDT.
When will ONSFI be listed on exchanges? Currently, ONSFI is available only during the presale. Exchange listings will be announced officially.
Where can I verify my transactions? All transactions can be verified on BscScan.
Quick Checklist Before Buying
✅ Wallet installed and set to BNB Smart Chain
✅ Sufficient BNB for gas fees
✅ ONSFI/tGOLD contract addresses verified
✅ Correct website: https://onsfinance.io
✅ Referral or staking dashboard checked (if applicable)
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